FAQs

We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

Any questions you can contact us online or send us email, we will be the first time to give you a solution!

email:fantasyrainbowjewel@gmail.com

whatsapp:+1 (971)4777193

Please note that the tracking information will be displayed after 2-5 days after being updated.
Therefore, if you can't find tracking information about your package, please try in 1-2 days later.

Any questions you can contact us online or send us email, we will be the first time to give you a solution!

email:fantasyrainbowjewel@gmail.com

whatsapp:+1 (971)4777193

Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs.

Any questions you can contact us online or send us email, we will be the first time to give you a solution!

email:fantasyrainbowjewel@gmail.com

whatsapp:+1 (971)4777193

We accept Paypal, Credit Card (Visa, MasterCard, Discover,Applepay,googlepay and American Express), Debit Card.

Any questions you can contact us online or send us email, we will be the first time to give you a solution!

email:fantasyrainbowjewel@gmail.com

whatsapp:+1 (971)4777193

We accept returns within 30 days from the date of delivery. Items must be unused, undamaged, and in their original packaging with tags and accessories intact. Please complete the return request form and include your order number for efficient processing. Return shipping costs are the customer’s responsibility, except in cases of defective/wrong items, where we will cover the fees and arrange a free replacement. Refunds will be issued to the original payment method within 5-7 business days after receiving the returned items. Certain products (e.g., customized goods or special offer items) are non-returnable; check product descriptions for details.

Any questions you can contact us online or send us email, we will be the first time to give you a solution!

email:fantasyrainbowjewel@gmail.com

whatsapp:+1 (971)4777193

Refund Policy

By placing an order, you confirm that you have read, understood, and accepted the following policies.

Cancellation

We accept order cancellations before the product is shipped or produced. If the product has already been shipped, we will not be able to cancel the order.

If your order has not yet been shipped, we also offer order adjustment services. If you need to change your order, please feel free to send an email to fantasyrainbowjewel@gmail.com (please provide your email address).

Return or Resend

Our policy is valid for 30 days from the date of receipt. If more than 30 days have passed since you received the product, unfortunately, we cannot offer you a refund or resend.

You have two options:

1. Returns: For products shipped by us, if there is an issue due to our mistake (such as sending the wrong product or damaged goods), we accept returns. A proof of purchase must be included with the return.

Some products are non-returnable. Special offer items, free gifts.

Other non-returnable items:

Gift cards

Customized goods

To complete the return, we need you to provide a receipt or proof of purchase. For more information, please contact our customer service team (email: fantasyrainbowjewel@gmail.com).

You need to pay the return shipping fee. For returns due to quality issues, the return shipping fee can be refunded. Products that do not meet the above conditions will be considered ineligible for return.

2. Resend:

If the product is defective due to our error (such as the wrong item), we are willing to resend the correct product to you.

If the item is defective due to shipping issues (such as damage), we can resend the product provided you bear part of the shipping cost.

Refund (if applicable)

After receiving and reviewing your return, we will send you a receipt notification via email. We will also inform you whether the refund has been approved. If the refund is approved, we will process your refund and automatically return the amount to your credit card or original payment method within a certain number of days.

Due to shipping issues, if you find the return process too troublesome or discover the goods damaged upon receipt, we can bear part of the loss and refund a partial amount.

Any questions you can contact us online or send us email, we will be the first time to give you a solution!

email:fantasyrainbowjewel@gmail.com

whatsapp:+1 (971)4777193

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Any questions you can contact us online or send us email, we will be the first time to give you a solution!

email:fantasyrainbowjewel@gmail.com

whatsapp:+1 (971)4777193

Due to the fact that customized products are manufactured according to the customer's requirements, the delivery time needs to be extended by 3-5 days.

Any questions you can contact us online or send us email, we will be the first time to give you a solution!

email:fantasyrainbowjewel@gmail.com

whatsapp:+1 (971)4777193